Last updated: Aug 2022
These General Terms and Conditions of the contractual agreement are a constituent part of the travel agreement between ToroTrail Spain S.L and the participant (Customer). Rights to deviations, variations or supplemental provisions, which shall be valid only in writing, are reserved.
Please read these Terms and Conditions carefully before using Torotrail Services. Your access to and use of our service is conditioned on your acceptance of and compliance with these Terms.
1. Contractual agreement
You can book a trip in writing by email enquiries@torotrail.com or leave a message at our call center on freephone number 0800 975 4020.
The contractual agreement shall not come into force before receiving written confirmation of the reservation. The prerequisite for participation is the signed liability waiver and the agreements for the use of ToroTrail Spain S.L Services.
2. Down Payment – Final Payment
Together with the reservation confirmation, the customer will receive a payment request, in which will be informed regarding our payment method and the exact quantity.
A down payment (deposit) will be requested at the time of booking as follows:
- £50 or €70 per participant for one Day Ride Tour.
- £150 or €170 per participant for Spanish trips.
- £400 or €450 pet participant for Morocco trips at the time of booking.
- The down payment (deposit) is nonrefundable and untransferable.
The remaining balance will be paid before the Trip according to the information received from our Enquiries Department.
3. Services and Prices
Confirmation provided by ToroTrail Spain S.L lists the services in detail and the total amount to be paid. The customer must provide additional payment for any individual services that he/she may require on conclusion of the contractual agreement or during the trip.
Any changes to the scheduled routes or overnight accommodation shall not be considered as a change to the offered services provided the changes, deviations or variations do not substantially alter the overall character of the booked tour.
Please bear in mind that a motorcycle tour demands a higher degree of participation and cooperation on your part than a conventional package tour. Many aspects are not completely predictable and cannot be fully planned in advance. We therefore hope you will appreciate any changes that may prove to be necessary.
4. Cancellation
The customer may cancel the tour in writing at any time before the start of the trip. The date of receipt of the cancellation by ToroTrail Spain S.L shall be decisive. If the customer cancels a tour, ToroTrail Spain S.L shall be entitled to demand cancellation costs amounting to the following:
As above specified, the deposit is nonrefundable.
If the rest of payment has been done before 15 days the client will receive a refund of:
- 7-8 weeks prior to commencement of the tour – 50% refund.
- 4-6 weeks prior to commencement of the tour – 40% refund.
- 2-4 weeks prior to commencement of the tour – 25% refund.
- 0-2 weeks prior to commencement of the tour – no refund.
The price will not be refunded if the customer does not arrive or arrives too late for the departure. If the customer misses the return flight or trip home, he/she himself/herself must organize the return journey. The customer shall not be entitled to any compensation from ToroTrail Spain S.L.
Changes to scheduled dates, time and destinations are possible only by canceling the existing agreement and subsequently booking a new tour. We recommend you take out travel cancellation insurance.
5. Cancellation by ToroTrail Spain S.L
ToroTrail Spain S.L shall be entitled to cancel any trip. In this case, the customer shall be notified accordingly and the amounts already paid shall be reimbursed entirely . No further claims or demands will be accepted.
If it is necessary to cancel a tour for reasons outside our control (force majeure, strikes, terror attacks,), the amounts already paid by the customer shall be hold by ToroTrail Spain S.L for a future booking. No further claims or demands shall be accepted. We also reserve the right to terminate the tour prematurely for the aforementioned reasons. In such cases, we shall reimburse the amount equivalent to the remaining days of the tour (excluding any flight costs). No further claims or demands shall be accepted.
In the event of undisciplined, dangerous or disruptive behavior as well as disregard of road traffic regulations, ToroTrail Spain S.L and its authorized tour guides shall be entitled to exclude individual participants from the tour. In such cases, the motorcycle will be repossessed and the tour and/or rental costs will not be reimbursed.
6. Premature Termination of the Tour by the Customer
If, for any reason whatsoever, the customer terminates the tour prematurely, he/she shall not be entitled to reimbursement of outstanding services charged by ToroTrail Spain S.L to his/her account. If it is necessary for the customer to prematurely terminate the tour for a compelling reason, e.g. due to illness or accident or serious illness or death of a close family relative etc. ToroTrail Spain S.L Will Try to assist as far as possible in organizing the return trip home.
7. Complying with Rules and Regulations
Each participant himself/herself shall be responsible for complying with the respective road traffic regulations. Each participant rides at his own peril and shall be liable for any damage he/she may inflict on fellow tour participants or other road users. This requirement also applies when the participant is following the tour guide.
Each Participant claims to have the age required by ToroTrail Spain S.L to ride the vehicle, that is, an age over 18 years, as well as sufficient experience to ride In this sense they claim to have a valid driving license to ride/drive this type of Vehicle.THe participant undertake to comply at all times with the current legislation.
Each participant agrees to:
- Respect and follow the guide instructions
- Not Ride the Vehicle due to inferior physical conditions motivated by illness or the effects of alcohol or drugs.
Any action that contravenes traffic regulations, and ToroTrail Spain S.L guiding instructions will be considered misuse of the Vehicle and in case of damaging the Vehicule, the repairing costs will be claimed to the participant.
ToroTrail Spain S.L will not charge for minor damage to motorcycles and equipment, in these cases (minor aesthetic damage and elements such as rocker arms, exhausts, bars, plastics, footrests, lights and the like). However, we reserve the right to charge for significant, persistent and/or intentional damages in the event that the client intentionally refuses to behave or to respect the indications provided by our guides.
8. Passport, Visas, Health Regulations and Driving Permits
The customer himself/herself shall be responsible for ensuring compliance with the passport, visa, health regulations and driving permits of the visited countries and for observance of the respective traffic regulations. If the customer cannot participate in or must prematurely terminate the tour due to failure to meet these requirements, ToroTrail Spain S.L shall be exempt from any liability and shall not be obliged to refund payments to the customer.
British European Health Insurance Card (UK EHIC) or the Global Health Insurance Card (GHIC). Contact the British institution: https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic/
9. Liability
Within the framework of the duty of care of a professional businessman, ToroTrail Spain S.L shall be responsible for thorough preparation of the tour, conscientious supervision and careful selection of the service providers as well as the correct execution of the agreed tour services corresponding to local customs.
Each participant must acknowledge the risk of injury during off-road riding.
Each participant must acknowledge the inherent risks such as but not limited to exposure, equipment failure, hazards of the road, changing weather conditions, etc.
ToroTrail Spain S.L accepts NO Liability for personal injury.
In addition, ToroTrail Spain S.L shall not be liable especially in the case of traffic accidents. In this form of adventure trip, each participant in the tour shall be responsible and liable for his/her actions, riding style and choice of route as well as for judging his/her own riding abilities even when following the tour guide.
Each tour participant therefore declares his/her agreement that the owner, organizers and representatives of ToroTrail Spain S.L shall not be responsible for his/her personal safety and shall not be individually or collectively liable for events that occur in connection with the implementation or participation in the tour and which may lead to injury, death or damage to his/her property, family, heirs or legal successors.
Your consent (Client/Participant) to use our services, gives us (ToroTrail Spain S.L) your approval of having understood and accepted this section of our terms and conditions.
10. Liability and Weather
Depending on the season and weather conditions, ToroTrail Spain S.L reserves the right to change the route of the tour and therefore the accommodation if deemed necessary. We always take care to ensure the character of the tour is not altered and make every effort to provide a consistently high standard of services.
The tour dates are chosen such that the prevailing weather conditions in the respective regions are optimally suited to a motorcycle tour. ToroTrail Spain S.L shall bear no responsibility for bad weather conditions that may occur. The customer shall not be entitled to claim reimbursement of the tour and rental costs for this reason.
11. Travel Insurance
ToroTrail Spain S.L recommends taking out travel insurance covering cancellation costs, accident, illness, n. ToroTrail Spain S.L WILL NOT COVER ANY COST DERIVATIVES FROM ANY PERSONAL INJURIES OF THE PARTICIPANT.
12. Complaints
In the eventuality of disruptions in services or damage, the tour participant is obliged to do everything within reason to keep the effects to a minimum. However, should you have cause to complain despite the great care and attention we devote to the planning and execution of these tours, we request you notify us without delay at Admin@torotrail.com or by calling us at +34 655855961. You can lodge complaints during our normal hours of business. In addition, we request that you file any claims or demands against us within 2(two) weeks from the end date of the tour. After this period of time has elapsed, claims can be filed only if, through no fault of your own, you were prevented from keeping this deadline. Any guarantee claims are to be filed only by the customer himself/herself and cannot be ceded.
13. Miscellaneous
The invalidity of individual provisions of the travel agreement shall not result in the invalidity of the entire travel agreement. This stipulation also applies to these travel conditions. All past drafts of the travel conditions are replaced by these travel conditions and are therefore no longer legally binding.
14. Place of Jurisdiction
Each participant shall agree that Málaga (Spain) as the place of jurisdiction.
Booking an excursion with ToroTrail Spain S.L automatically implies acceptance of our terms and conditions.